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21.
Managing strategic change : learning from program review / editado por Peter Aucoin e Donald J. Savoie. --

by Aucoin, Peter [editor] | Savoie, Donald J [editor] | Canadian Centre for Management Development.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4012 M2666] (1).

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22.
A public service learning organization: from coast to coast : a policy discussion paper

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 2000Title translated: La fonction publique: une organisation apprenante - d'un océan à l'autre; document de travail sur les orientations.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.14P9761pu] (1).

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23.
The public service in transition, Moving beyond the workplace : exploring life's journey

by Nininger, James R | SCOURTOUDIS, Linda.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.07N715p] (1).

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24.
Good practices in citizen-centred service

by BLYTHE, D. Marie | MARSON, D. Brian.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).

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25.
Client satisfaction surveying: Common measurements tool

by SCHMIDT, Faye | STRICKLAND, Teresa.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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